Help & Support

Everything you need to know about using POD Prep

How it works

1

Upload your artwork (PNG, JPG, or other supported formats)

2

Select a print-on-demand platform and product type

3

POD Prep automatically resizes and optimizes your image to the correct specifications

4

Download your print-ready files

Supported file types

PNG (with or without transparency)

JPG / JPEG

WebP

Maximum file size varies by tier (see pricing)

Platform presets explained

POD Prep includes pre-configured settings for popular print-on-demand platforms like Printful and Printify. Each preset includes the correct dimensions, DPI, and format requirements for specific products.

Simply select your platform and product type, and POD Prep handles the rest.

Watermark explanation

Free tier exports include a watermark that says "Prepared with POD Prep". This allows you to test the service before upgrading for commercial use.

Upgrading to Creator or Studio tier removes the watermark and enables commercial use of your exports.

Contact support

Need help? Visit our contact page to reach out.

For common questions, check our FAQ.